Account & Billing
Refund policy
The money-back window, how to claim, and what happens to your data.
New subscriptions carry a 14-day money-back guarantee. It exists because whether the product suits your search is hard to judge from the outside, and we would rather you found out than stayed subscribed to something that is not helping.
Requesting a refund
- Email [email protected] within 14 days of the charge.
- Include the email address on the account. A reason is welcome but not required.
- Refunds go back to the original payment method.
Card refunds take 5 to 7 business days to appear; PayPal is usually 3 to 5. That window is the payment network's, not ours. The refund is issued when we process it.
What happens afterwards
- Your subscription ends and plan features stop.
- Your data is kept for 30 days so you can export it, then removed unless you resubscribe.
Export your resume versions before that window closes if you want them. They are the hardest thing to reproduce.
Cancellation
- Monthly: cancel any time; access runs to the end of the period you have paid for.
- Annual: cancel any time; access runs to the end of the annual term.
- Outside the 14-day window there are no partial refunds for unused time.
Prepaid credits
Credits are a prepaid purchase rather than a subscription, so the 14-day subscription guarantee does not apply to them in the same way. If a top-up went wrong (a duplicate charge, or credits that expired through a fault on our side), contact support and we will sort it out.